You have the right to cancel your order within 14 days of receiving it without providing any reason. After cancellation, you have an additional 14 days to return the product. You will receive a full refund, including shipping costs. Only the expenses for returning the product from your home to the online store are at your own cost. If you choose to exercise your right of withdrawal, the product, along with all delivered accessories, and if reasonably possible, in the original condition and packaging, should be returned to the seller. To exercise this right, you can contact us via We will then refund the due amount within 14 days after receiving your return, provided the product has been returned in good order.

Return Exceptions:

Specify the exceptions to the right of withdrawal. Clearly indicate for the respective product that it cannot be returned once ordered by the consumer. Note: Exclusion of the right of withdrawal is only possible for products:

a. With sealed products. Once the seal is broken, these products cannot be returned.

b. Customized according to the consumer’s specifications by the seller;

c. Clearly of a personal nature;

d. Unreturnable due to their nature;

e. Prone to quick deterioration or aging;

f. Whose price is subject to fluctuations in the financial market over which the seller has no influence;

g. For individual newspapers and magazines;

h. For audio and video recordings and computer software where the consumer has broken the seal.


We always offer a 3-year warranty on all our products.

Seller’s Identity:

Withdrawal Form:

[Your Company Name] [Your Address] [Your Email] [Your Phone Number]

(this form only needs to be completed and returned if you want to withdraw from the agreement)

— To

[Your Company Name] [Your Address] [Your Email] [Your Phone Number]

— I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods/provision of the following service ():

— Ordered on (DD-MM-YYYY): — Order number:

— Received on (DD-MM-YYYY):

— Name/Names of consumer(s)

— Consumer(s) address:

— IBAN Bank Account Number:

— Signature of consumer(s) (only if this form is submitted on paper)

— Date (DD-MM-YYYY):

(*) Delete as applicable.

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